Effective Date: May 1, 2020
Last Updated: October 1, 2026
1. Introduction
Maple Virtual Solutions (“Maple Virtual Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website at https://maplevirtual.com, contact us, request information about our services, or engage us for professional services.
We handle personal information in accordance with applicable privacy laws, including British Columbia's Personal Information Protection Act and, where applicable, Canada's Personal Information Protection and Electronic Documents Act.
2. Personal Information We Collect
The personal information we collect depends on how you interact with us. It may include:
Contact and identification information
- Name, business name, job title, and professional role.
- Email address, telephone number, and other contact details you provide.
- Information submitted through contact forms, emails, or discovery-call requests.
Business and project information
- Information about your business, project, industry, objectives, and funding requirements.
- Business plans, pitch decks, financial models, projections, and related supporting documents.
- Information about your commercial activities, management team, proposed transactions, and funding history.
Website and technical information
- Information such as browser type, device information, IP address, pages visited, and interactions with our website, where collected through hosting, analytics, security, or other website technologies.
- Cookie and tracking information, subject to the technologies we use and your applicable consent choices.
Communications and service information
- Correspondence and notes relating to enquiries, discovery calls, assessments, consultations, and services.
- Records needed to manage our professional relationship, billing, and contractual obligations.
Please avoid sending unnecessary personal information, passwords, government identification numbers, or confidential information unrelated to your inquiry.
3. How We Collect Information
We may collect personal information directly from you when you:
- Visit or interact with our website.
- Submit an inquiry or request a discovery call.
- Email or otherwise communicate with us.
- Provide documents for assessment or consulting.
- Engage us for professional services.
Some technical information may be collected automatically by the website platform, hosting provider, analytics tools, security tools, or other third-party technologies we use.
Where appropriate, we may also receive business-related information from sources you authorize or identify in connection with an engagement.
4. How We Use Personal Information
We may use personal information to:
- Respond to enquiries and communicate with prospective clients.
- Schedule and conduct discovery calls and consultations.
- Assess business plans, pitch decks, financial models, and other materials you provide.
- Deliver The Maple Standard™ diagnostic reviews and other consulting services.
- Understand funding requirements and discuss potential funding pathways where appropriate.
- Prepare recommendations, reports, and other agreed deliverables.
- Manage contracts, billing, records, and ongoing client relationships.
- Maintain website security, understand website performance, and improve our services.
- Meet legal, regulatory, accounting, and record keeping obligations.
- Protect our legitimate business interests and address disputes where legally permitted.
We will not use personal information for a materially different purpose without obtaining consent where required by law.
5. Disclosure of Personal Information
We do not sell personal information as a business practice.
We may disclose personal information where reasonably necessary for the purposes described in this Policy, including to:
- Service providers: Website hosting, email, scheduling, document storage, communications, analytics, security, payment processing, and other providers supporting our operations.
- Professional advisers: Lawyers, accountants, insurers, and other advisers where appropriate.
- Potential funding sources: Where relevant to an engagement, we may share information with a potential investor, lender, or other capital provider only where appropriate and with your authorization or other lawful authority.
- Legal and regulatory authorities: Where disclosure is required or permitted by applicable law, court order, or a valid legal process.
- Business transactions: Where necessary in connection with a proposed or completed business transaction, subject to applicable legal requirements.
We aim to limit disclosures to information reasonably necessary for the relevant purpose.
We do not promise that every service provider or recipient will be located in Canada. Information processed by third-party providers may be stored or accessed in other jurisdictions and may be subject to the laws applicable there.
6. Confidential Business and Financial Information
Clients may provide commercially sensitive documents, including financial projections, business plans, pitch decks, and project information.
We use such information to provide the services requested, manage the engagement, and carry out related activities that are authorized or otherwise permitted by law.
We take reasonable steps to restrict access to information to those who need it for legitimate business purposes. However, no website, email service, or electronic storage system can be guaranteed completely secure.
Please do not submit highly sensitive documents through a general website contact form. If you engage our services, we can discuss an appropriate method for transferring supporting documents.
Any additional confidentiality commitments, permitted uses, or disclosure restrictions may be set out in a separate engagement agreement.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for site functionality, security, analytics, performance measurement, or other purposes.
The technologies in use may change over time. Where required by applicable law, we will seek consent before using non-essential cookies or tracking technologies.
You may be able to manage cookie preferences through the website's cookie settings or your browser settings. Disabling certain cookies may affect website functionality.
If we use third-party analytics, advertising, embedded content, or other tracking tools, those providers may collect information in accordance with their own policies and the applicable consent settings.
8. Email Communications
We may use your contact information to respond to your enquiry, provide information about services you requested, and manage an existing or prospective client relationship.
We will send promotional or marketing communications only in accordance with applicable law. Where required, we will obtain consent and provide a means to unsubscribe.
You may request that we stop sending non-essential marketing communications at any time.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain appropriate business and financial records, comply with legal obligations, and resolve disputes.
Retention periods depend on the nature of the information, the engagement, applicable legal requirements, and legitimate business needs.
When information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it, subject to applicable legal obligations and any necessary recordkeeping requirements.
10. Safeguarding Personal Information
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold.
These safeguards may include access restrictions, secure accounts, controlled document access, and other security measures appropriate to our operations.
No method of transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect personal information against unauthorized access, use, loss, or disclosure.
11. Your Privacy Rights
Subject to applicable law and any relevant exceptions, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Ask questions about how we collect, use, or disclose your information.
- Withdraw consent where processing relies on consent, subject to legal or contractual restrictions.
- Raise a concern or make a complaint about our privacy practices.
To make a request, contact our Privacy Officer using the contact information below. We may need to verify your identity before responding.
We will respond to requests in accordance with applicable legal requirements.
12. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including social media platforms and external resources.
We do not control the privacy practices of those third parties. When you visit or interact with their services, their own privacy policies and terms may apply.
We encourage you to review the relevant policies before providing personal information to a third party.
13. Children's Privacy
Our services are intended for businesses, professionals, and adults. Our website is not designed to solicit personal information from children.
If you believe a child has provided personal information to us inappropriately, please contact us so we can assess the situation and take appropriate action.
14. Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in our business, website technologies, service providers, or legal obligations.The updated version will be posted on this page with a revised “Last Updated” date. Where required by law, we will provide notice or seek consent for material changes.
15. Contact Us
For questions, access requests, correction requests, or concerns regarding this Privacy Policy, contact:
Privacy Officer
Maple Virtual Solutions
Email: hello@maplevirtual.com
Please include enough information for us to understand your request, but do not include sensitive personal or financial documents unless we have arranged an appropriate method for receiving them.
We will address privacy inquiries in accordance with applicable law.